Zscaler Engineer ( L1 )

Designation: Zscaler Engineer ( L1 )

Location: Kerala

Experience: 1–2 years in Network Security / Cybersecurity

Qualification: Bachelor’s degree in IT/Computer Science or related field

About the role: Support and monitor Zscaler security services by troubleshooting endpoint/client issues, handling basic configurations, monitoring system health, and ensuring smooth day-to-day cybersecurity operations.

Responsibilities:

• Monitor and perform routine health checks of Zscaler services (ZIA/ZPA).
• Provide L1 support for endpoint and server client issues.
• Monitor system performance, availability, and generate reports.
• Handle basic configuration changes as per SOPs.
• Support patching and release deployment activities.
• Perform end-to-end testing for implemented changes.
• Track and report SLA adherence for incidents/service r...

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