行李员/礼宾部主管

1. 负责宾客行李的接收、寄存、提取及运送服务，确保流程规范、安全、及时；
2. 协助办理宾客入住与离店手续，提供问询、指引、叫车等基础礼宾服务；
3. 维护礼宾部区域整洁与设备完好，妥善保管宾客寄存物品，严格遵守隐私与信息安全规定；
4. 配合部门完成突发事件响应、宾客投诉初步处理及跨岗位协作任务；
5. 按要求完成工作记录与交接班信息登记，确保服务连续性与可追溯性。

1. 大专及以上学历，专业不限，具备1年及以上酒店前厅、礼宾或客户服务相关工作经验；
2. 具备良好的服务意识、沟通表达能力及应变能力，能适应轮班制工作安排；
3. 熟悉酒店基本服务标准与操作流程，具备良好的中英文及粤语沟通能力者优先；
4. 身体健康，无传染性疾病，符合岗位实际履职需要；
5. 具有国际联号品牌酒店经验者优先
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