Workforce (WFM) RTA Supervisor | Work onsite (Paranaque)

IBEX

📍 Paranaque City, Metro Manila, Philippines 💼 Full-time 🕒 Posted July 05, 2026

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Job Description

Overview
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.
 Responsibilities 
The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
 Qualifications 
Qualifications:2-3 years of Workforce Supervisory experience
At least 1 year experience in Forecasting, and Scheduling
At least 1 year Intraday management experience
Familiar with a variety of the field's conce...
            

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Job Details

Location Paranaque City, Metro Manila
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted Date July 05, 2026
Application Deadline August 14, 2026