Job Description
Job Description
Qualifications
Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.
Qualifications
- Strong analytical skills and quick decision-making
- Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
- Excellent communication and adaptability in high-volume travel environments
Ready to Apply?
Submit your application today and join our talented team at WNS Global Services.
Submit ApplicationJob Details
- Location Novaliches, Metro Manila
- Job Type full-time
- Category Computer Occupations
- Posted Date June 07, 2026
- Application Deadline July 17, 2026