Workforce Services Manager

Role: Workforce Services Manager– Forecasting & Capacity Planning
Career Level: Manager CL7
Location: Bengaluru, Rotational shift
Business Unit: Operations / Workforce Strategy / Planning & Analytics
Role Summary:
The AVP – Forecasting & Capacity Planning is a senior leadership role responsible for driving enterprise-wide demand forecasting, capacity planning, scheduling, Real time analysis & workforce optimization strategies. This role partners closely with Client, Operations, Finance, HR, and Delivery leadership to ensure optimal resource utilization, cost efficiency, and service-level excellence across portfolios.
Key Responsibilities
Strategic Forecasting & Planning
Own and lead short-, mid-, and long-term demand forecasting models across programs, accounts, and geographies
Translate business growth plans, pipeline data, and seasonality trends into actionable capacity plans
Drive scenario modeling (best/worst/most likely) to support leadership deci...

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