Workforce Manager

Alorica
📍 Quezon City, Metro Manila, Philippines 💼 Full time 🕒 Posted June 30, 2026

Job Description

Key Responsibilities:

  • Lead workforce management (WFM) functions including forecasting, scheduling, and real-time analysis
  • Develop short- and long-term staffing plans based on historical data, trends, and business requirements
  • Monitor intraday performance and implement real-time adjustments to meet service levels and KPIs
  • Analyze workforce data to identify trends, risks, and opportunities for improvement
  • Collaborate with Operations, HR, and Finance teams on hiring plans, budgeting, and resource allocation
  • Ensure adherence to schedules, attendance policies, and productivity standards
  • Manage WFM tools and systems (e.g., NICE IEX, Verint, Aspect, or similar)
  • Prepare and present reports on staffing performance, forecast accuracy, and operational efficiency
  • Lead, coach, and develop WFM team members (RTA, schedulers, planners)
  • Drive continuous improvement initiatives in workforce processes and t...
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    Job Details

    • Location Quezon City, Metro Manila
    • Job Type Full time
    • Category Operations Specialties Managers
    • Posted Date June 30, 2026
    • Application Deadline August 09, 2026