Job Description
**Overview:**
The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting for multiple queues or an entire Contact Center. They will utilize information contained within our Workforce Management platform as well as use industry standard methods/tools to provide a long-term view of forecast (12 months) for one or two queues or workgroups. Shapes and drives strategy of the assigned team(s) and contributes to strategy of the assigned area(s).
**Primary Responsibilities:**
+ Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work group heads within and outside of TCC.
+ Provide detailed long term forecasting direction and oversight for one or two Contact Center queues.
+ Assist queue management on modeling of long-term strategies them in an overflow or skills-based routing paradigm.
+ Serve as a primary modeler during yearly budget/reforecast process.
+ Maintain confi...
The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting for multiple queues or an entire Contact Center. They will utilize information contained within our Workforce Management platform as well as use industry standard methods/tools to provide a long-term view of forecast (12 months) for one or two queues or workgroups. Shapes and drives strategy of the assigned team(s) and contributes to strategy of the assigned area(s).
**Primary Responsibilities:**
+ Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work group heads within and outside of TCC.
+ Provide detailed long term forecasting direction and oversight for one or two Contact Center queues.
+ Assist queue management on modeling of long-term strategies them in an overflow or skills-based routing paradigm.
+ Serve as a primary modeler during yearly budget/reforecast process.
+ Maintain confi...
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Submit ApplicationJob Details
- Location Williamsville, NY
- Job Type Full-time
- Category other-general
- Posted Date June 25, 2026
- Application Deadline July 02, 2026