Workforce Management Analyst III

iQor

📍 Noida, Uttar Pradesh, India 💼 Employee 🕒 Posted March 02, 2026

Apply Now Similar Jobs

Job Description

Job Summary: 
The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity forecasts as well as providing leadership with risk mitigation plans. This position will act as a support for leadership, assisting with and providing guidance on performance impact analysis and operational planning.
Responsibilities: 
Monthly, weekly, daily and half or hourly forecasting of inbound/outbound call volumes and staffing requirements based on historical call trends and business growth objectives.
Support business decisions through the preparation of timely and accurate variable forecasts in a high volume contact center, with specific focus on improving the customer exper...
            

Ready to Apply?

Submit your application today and join our talented team at iQor.

Submit Application

Job Details

Location Noida, Uttar Pradesh
Job Type Employee
Category Business Operations Specialists
Posted Date March 02, 2026
Application Deadline April 11, 2026