Workforce Management Analyst

Delivery Hero

📍 Budapest, Budapest, Hungary 💼 Full-time 🕒 Posted February 25, 2026

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Job Description

Job Description
We are seeking a highly motivated and detail-oriented Workforce Management (WFM) Analyst - Planner to join our team. In this role, you will be responsible for developing, maintaining, and optimizing staffing plans and agent schedules for both in-house and BPO teams to ensure optimal coverage and performance across Pandora service operations. You will play a critical role in aligning workforce resources with forecasted demand, ensuring service levels are met, and enabling operational excellence in a fast-paced, dynamic environment.
Key Responsibilities:
Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.
Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).
Allocate shifts, breaks, and off days by...
            

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Job Details

Location Budapest, Budapest
Job Type Full-time
Category Business Operations Specialists
Posted Date February 25, 2026
Application Deadline April 06, 2026