Workforce Management Analyst

About Us:

As a pioneer in healthcare, Manipal Hospitals is among India’s leading healthcare providers with a pan-India presence across 49 hospitals, 12,600+ beds, supported by 11,000+ doctors and a workforce of 34,000+ employees, committed to delivering patient-centric care through operational excellence and innovation.

Role – Call Centre Subject Matter Expert (SME)

Location – Manipal Hospitals, Bangalore

About the Role:

The Call Centre Subject Matter Expert (SME) is responsible for driving operational excellence through accurate forecasting, capacity planning, performance analytics, and stakeholder insights. The role ensures optimal staffing, SLA adherence, data accuracy, and proactive planning to support business goals and patient experience outcomes.

What You’ll Do:

• Forecast call volumes, AHT trends, and staffin...

Ready to Apply?

Submit your application today and join our talented team at Manipal Hospitals (MHEPL).