Job Description
Our client, a Health Insurance company, is looking for a Workforce Analyst 1 for their Remote location. Responsibilities:
+ Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met.
+ Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels.
+ Provide regular reports to management on workload and workforce.
+ Make recommendations for new or updated call/service center technology and process improvements to reduce costs.
+ 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
+ 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
+ 20% Monitors and responds to queue activity and service levels.
+ 10% Establishes and...
+ Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met.
+ Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels.
+ Provide regular reports to management on workload and workforce.
+ Make recommendations for new or updated call/service center technology and process improvements to reduce costs.
+ 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
+ 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
+ 20% Monitors and responds to queue activity and service levels.
+ 10% Establishes and...
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Submit ApplicationJob Details
- Location United States, United States
- Job Type Full-time
- Category other-general
- Posted Date July 06, 2026
- Application Deadline July 10, 2026