WFM Real Time Analyst (Makati) | Onsite

Location: Makati

Work Setup: Onsite

Shift Schedule: Night Shift

Responsibilities:

• Monitor real-time data and daily operations to achieve performance goals.
• Analyze live metrics to identify trends, challenges, and improvement opportunities.
• Work with teams to adjust schedules and resources based on current data.
• Prepare detailed performance and exception reports for management.
• Support implementation of strategies to enhance service quality and operations.
• Collaborate with stakeholders to promptly resolve operational issues.
• Document activities accurately following company policies and procedures.

Requirements:

• At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment
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