waiter/waitress

A waiter/waitress's job scope includes customer-facing, managing reservations, and handling customer complaints. In addition to standard server tasks like taking orders, serving food and drinks, and processing payments, they are also responsible for ensuring the team adheres to service standards and performs operational duties like managing table assignments to ensure smooth service.

Customer service

• Greet guests, present menus, and take orders, while also providing recommendations and upselling items.
• Handle guest inquiries, special requests, and complaints to ensure a positive dining experience.
• Provide extra attention to VIP guests or regulars.
• Process payments and manage billing details.

Operational duties

• Manage table assignments and seating arrangements to optimize the dining area.
• Coordinate with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Ensure the dining are...

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