VP, Report Content Management & Print Operations, Group Infrastructure & Platform Services

• Oversee the daily operational procedure for the statements printing/enveloping vendor.
• Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
• Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
• Perform 24x7 on-call support for troubleshooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
• Support weekend activities for infrastructure/application upgrades and cutover and validate OS and Database upgrades and patch installation activities.
• Identify, analyze, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
• Perform management of Output Management’s vend...

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