VoIP Solutions Engineer

Telecommunications/VoIP Engineer

Job Title: Telecommunications/VoIP Engineer(Onsite Role)

Location: Noida(Work From Office)

Department: IT Infrastructure / Operations Support

Reports To: IT Manager / Infrastructure Lead

Employment Type: Full-time

Shift: US Shift

Job Summary

We are seeking an experienced Telecommunications/VoIP Engineer to design, administer, and support cloud-based contact center and VoIP solutions. The ideal candidate will have strong hands-on experience with NICE CXone, Twilio, SIP-based telephony, and enterprise networking, along with a solid understanding of PSTN and global telecom providers.

Key Responsibilities

- Administer, configure, and support the NICE CXone (NICE inContact CX One) platform, including call flows, routing, integrations, and reporting.

- Design, develop, and manage Twilio VoIP cloud solutions, including voice, SIP trunking, and API-based integrations.