Voice Network Engineer

Are you passionate about building, scaling, and supporting enterprise-grade telephony solutions? TELUS International is looking for an experienced Telephony Engineer to lead and support our global telephony operations, ensuring high availability, reliability, and seamless voice communication across the organization.

🔧 Role Overview

As a Telephony Engineer, you will be responsible for the design, planning, operation, and optimization of telephony solutions. You’ll collaborate closely with cross-functional IT teams, manage critical incidents, engage vendors, and stay ahead of emerging telephony technologies.

🧠 Key Responsibilities

• Own and manage TELUS International’s global telephony operations, ensuring continuous availability and reliability
• Lead and support the Global Telephony Team
• Manage and resolve P1/P2 telep...