Voice coach

Job Title: Voice Coach – BPO
Location: Malad
Shift: Rotational Shifts
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Job Summary:
We are looking for a skilled and experienced Voice Coach to enhance communication quality across customer service teams in a BPO environment. The candidate will be responsible for training agents on pronunciation, grammar, voice modulation, tenses, accent neutralization, empathy, and overall communication effectiveness to improve customer experience and business performance.
Key Responsibilities:
Conduct Voice & Accent (V&A) training sessions for new hires and existing agents.
Train agents on:
Pronunciation & phonetics
Grammar & sentence construction
Correct usage of tenses
Fluency & articulation
Accent neutralization
Voice modulation & tone control
Clarity and pacing
Improve agents’ soft skills including:
Empathy & sympathy differentiation and application
Active listening skills
Rapp...

Ready to Apply?

Submit your application today and join our talented team at TP.

Submit Application