Voice AI lead Architect

Voice AI Lead Architect (Data Architecture) – Banking

Role Summary

We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next-generation Voice/Agentic AI solutions for a leading banking client on GCP. This role combines conversational AI, data strategy, and customer engagement, acting as a trusted advisor to drive intelligent, data-driven IVR transformation.

Key Responsibilities

• Act as the onsite Voice AI and Data Architecture lead, building strong relationships with banking stakeholders across business, data, and IT teams.
  
• Design and deliver Voice AI / Agentic IVR solutions leveraging:
  
• Google CES/CXAS, Dialogflow CX / CCAI
  
• Vertex AI (LLMs, RAG, agent frameworks)
  

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