Visitor Experience Manager

Working closely with the Director of Visitor Experience & Commercial, the Visitor Experience Manager will ensure every visitor enjoys an enriching, memorable, and safe visit to the museum. This role holds primary responsibility for the day‑to‑day management of general visitor operations, enquiries, and group bookings, ensuring seamless service and operational excellence. While the role requires strong planning and process management, it also offers significant creative scope, continuously seeking innovative ways to elevate the visitor experience and drive increased footfall through new, engaging, and dynamic programming.

Key Accountabilities

• Deputise for the Director of Visitor Experience and Commercial as and when required.
• Lead and/or support on Visitor Experience Development projects, helping to ensure the Museum continues to be an industry leading Visitor Attraction.
• Responsible for the Duty Manager Function at the Museum, including...

Ready to Apply?

Submit your application today and join our talented team at The Tank Museum.