Vip Manager

Responsibilities
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Developingand executingthe Player Development strategy.
Identifying, onboarding, and nurturinghigh-potential users, creating progression paths for prospective VIPs.
Leadingand empoweringthe VIP Player Development team, mentoringexecutives to ensure proactive outreach, journey management, and a culture of continuous improvement.
Mappingall touchpoints, resolvingfriction points, and implementingenhancements or new digital experiences to boost engagement and lifetime value.
Planning, coordinating, and automatingVIP events tomaximiseimpact and efficiency.
Workingwith Product, Data, and CRM tooptimiseprocesses-leveraging analytics, segmentation, and marketing automation for scalable growth.
Partneringwith Compliance and Customer Service to ensure seamless KYC and AML checks for VIPs.
Ensuringall calls, chats, and...

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