Vice President of Customer Success

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL.


This person will lead the Customer Success function for CADDi’s U.S. operations, managing strategy, operations, and team execution to ensure clients achieve measurable value from the company’s SaaS platform. Along with:

+ Own customer success KPIs including adoption, net revenue retention, churn reduction, and expansion metrics.

+ Design and implement customer onboarding programs, value realization frameworks, and governance models to accelerate client time-to-value and ensure long-term account growth.

+ Establish and oversee executive business reviews, customer health monitoring systems, and performance dashboards leveraging CRM and business intelligence tools.

+ Direct and supervise the Customer Success team, including recruitment, training, and professional development of managers and specialists.

+ Define performance standards and impl...

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