Vacancies Customer Service Representative (Barcelona)

Customer Service Representative

Zona Franca

About the Job

• To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order-to-cash process with excellence in order processing.
• Registers and processes customer orders in the ERP system received via electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correctly and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Makes proposals for improvements on work processes.
• Completes registering, filing and archiv...

Ready to Apply?

Submit your application today and join our talented team at Importante empresa.