USRN Team Lead / Supervisor Healthcare BPO Makati Up to 100k
Epsilon Group Services
Job Description
Job Title: USRN Supervisor (Healthcare BPO | Makati | Night Shift | Up to 100K)
Location: Makati
Schedule: RTO | 9 PM – 6 AM
Salary: Up to PHP 100,000 + Allowances
Key Responsibilities
Lead and coach a team of USRNs
Monitor KPIs (AHT, QA, adherence, MTM completion)
Handle escalations and support complex cases
Guide nurses transitioning to telehealth
Ensure HIPAA compliance and quality standards
Qualifications
Active PRN license (required)
USRN license (preferred)
2+ years leadership experience in healthcare BPO or telehealth
Location: Makati
Schedule: RTO | 9 PM – 6 AM
Salary: Up to PHP 100,000 + Allowances
Key Responsibilities
Lead and coach a team of USRNs
Monitor KPIs (AHT, QA, adherence, MTM completion)
Handle escalations and support complex cases
Guide nurses transitioning to telehealth
Ensure HIPAA compliance and quality standards
Qualifications
Active PRN license (required)
USRN license (preferred)
2+ years leadership experience in healthcare BPO or telehealth
Ready to Apply?
Submit your application today and join our talented team at Epsilon Group Services.
Submit ApplicationJob Details
- Location makati, national capital region
- Job Type Full-time
- Category Other-General
- Posted Date July 03, 2026
- Application Deadline August 12, 2026