User Support Technician

User Support Technician I (Entry-Level IT Support)Overview
We are seeking a motivated User Support Technician I to join a fast-paced IT support environment. This role serves as the first point of contact for end users, providing technical support for hardware, software, and service-related issues via phone, email, and chat.
The ideal candidate will bring strong customer service skills, technical troubleshooting ability, and a positive, professional attitude while supporting a wide range of IT environments.
Minimum Qualifications
Education

+ High School Diploma or equivalent required

+ Associate’s or Bachelor’s degree in IT or related field preferred

+ Relevant technical certifications or trade school training encouraged

Experience (One of the following)

+ 1+ year of Service Desk experience

+ OR

+ 2+ years of Tier 1+ experience in system administration or networking

+ OR

+ 1+ year of IT Field Te...

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