USA Collections Team Leader (Connect BPS)

Job Description: Collections Team Leader (Connect BPS)

Job Overview

The Collections Team Leader is responsible for leading a high-performing collections team within a Connect BPS delivery environment , supporting a U.S.-based client portfolio. The role focuses on driving operational excellence, client satisfaction, and regulatory-compliant collections performance across mortgage or maintenance accounts.

This position plays a key role in bridging client expectations with operational delivery , ensuring KPIs, SLAs, and customer experience standards are consistently achieved. The Team Leader will cultivate a performance-driven, customer-centric culture aligned to Connect BPS values, while enabling continuous improvement and employee development.

Key Responsibilities

Operational & Performance Management

• Drive achievement of team KPIs, SLAs, an...