US Insurance voice process ||TM/SDM ||

2coms

📍 Pune, Maharashtra, India 💼 Full-time 🕒 Posted June 10, 2026

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Job Description

                Job Description
Job Title: Team Manager /  Delivery Manager – US Voice Process

Job Summary
We are seeking an experienced and results-driven Team Manager  / Delivery Manager to oversee operations for our US  Voice Process. The candidate will be responsible for managing a team of customer service professionals, ensuring service excellence, meeting key performance metrics, and maintaining compliance with client and regulatory requirements.

Key Responsibilities
Lead, mentor, and manage a team handling inbound/outbound calls related to US insurance (Health, Life, or Property & Casualty).
Drive team performance to meet and exceed KPIs such as AHT (Average Handle Time), FCR (First Call Resolution), CSAT (Customer Satisfaction), and SLA adherence.
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Job Details

Location Pune, Maharashtra
Job Type Full-time
Category Information and Record Clerks
Posted Date June 10, 2026
Application Deadline July 20, 2026