US Insurance voice process ||TM/SDM ||

2coms

📍 pune, maharashtra, India 💼 Full-time 🕒 Posted June 06, 2026

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Job Description

Job Title:  Team Manager / Delivery Manager – US Voice Process
  
Job Summary 
  
We are seeking an experienced and results-driven Team Manager / Delivery Manager  to oversee operations for our US Voice Process . The candidate will be responsible for managing a team of customer service professionals, ensuring service excellence, meeting key performance metrics, and maintaining compliance with client and regulatory requirements.
 
Key Responsibilities 
  
Lead, mentor, and manage a team handling inbound/outbound calls related to US insurance (Health, Life, or Property & Casualty).
 
Drive team performance to meet and exceed KPIs such as AHT (Average Handle Time), FCR (First Call Resolution), CSAT (Customer Satisfaction), and SLA adherence .
 
Ensure compliance with client guidelines, regulatory standards, and internal SOPs.
 
...

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Job Details

Location pune, maharashtra
Job Type Full-time
Category Other-General
Posted Date June 06, 2026
Application Deadline July 16, 2026