Universal Advisor

Job Overview

Job Title: Universal Advisor – Rosebank Branch.

The role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.

Key Responsibilities

• Provide compliant sales and service solutions to walk‑in and existing customers in a high‑volume service environment.
• Engage customers positively and professionally using the brand promise “How can we help you?”.
• Understand customer needs, identify, sell, and cross‑sell products aligned to those needs.
• Educate customers on digital, e‑channels, and self‑service platforms and proactively migrate them.
• Fulfil transactions above set benchmarks while delivering exceptional service.
• Manage leads, referrals, and customer follow‑ups within agreed turnaround times.
• Maintain accurate customer records and ensure compliance with FAI...

Ready to Apply?

Submit your application today and join our talented team at FirstRand Bank Limited.