Universal Advisor

Universal Advisor - FNB Points of Presence

Provide a positive customer experience by being helpful and sensitive to customer needs, directing customers to the correct channels (eChannels and Self Service), while adhering to policy and process. In this high-volume branch environment, you will deliver compliant sales and service solutions to walk-in and existing customers. Every interaction must be value-driven, ethical, and aligned to FAIS, FICA, TCF principles, and FNB governance while promoting digital and self-service channels.

Responsibilities

• Engage customers in a positive and professional manner, living up to the brand promise of How can we help you? at all times.
• Understand customer needs to identify, sell, and cross-sell products aligned to their needs and provide appropriate banking and financial solutions.
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e...

Ready to Apply?

Submit your application today and join our talented team at FirstRand Bank Limited.