Trilingual Tech support Representative

About the job
Foundever is a global leader in Customer Experience (CX), with more than 170,000 team members worldwide. In Colombia, we have over 25 years of experience and a team of 8,500 bilingual associates, delivering solutions for more than 750 globally recognized brands.
We're Hiring: Tech Support Agents
Join a global technology company that transforms the consumer experience through digital solutions for major brands.
Main Responsibilities:
• Handle support via calls (66%), emails, and chats (33%)
• Assist with the initial setup of new stores
• Follow up on support tickets and ensure customer satisfaction
Requirements:
• English level B2 or higher, French level B2 or higer
• High school diploma completed
• Knowledge of WLAN, VLAN, IP, MAC Address, HTTP, and VPN
• Technical support and digital tools knowledge
• Must be 18 years or older and live in Bogotá
• Availability to work 44 hours per week (full-time)
We Offer:
• Permanent cont...

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