Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. Systems

📍 Calgary, Alberta, Canada 💼 Contract 🕒 Posted March 23, 2026

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Job Description

On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk Specialist (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.
*On Site in Trenton*
Responsibilities
Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (SolMan).
Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.
Develop business requirements and supporting documentation for incidents and enhancements.
Communicate incident status and resolutions to RCAF clientele.
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Job Details

Location Calgary, Alberta
Job Type Contract
Category Computer Occupations
Posted Date March 23, 2026
Application Deadline May 02, 2026