Treasury Mgmt Customer Exp Specialist II

Description
Summary:

The Treasury Management Customer Experience Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to eBill Present & Pay, Integrated Receivables, and Print & Mail. This role involves ownership of product implementation tasks, establishing goals and milestones throughout specialized product implementations, and tracking progress. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. This position requires demonstrated expertise in onboarding commercial treasury products and executing both technical and client-facing components.


Key Responsibilities:
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