Travel Reservations Agent

The travel reservations agent handles customer service and reservation queries for our travel accounts.

Responsibilities

Communicate via phone and/or email with partners to resolve any issues/requests raised by customers.

Actively contact partners for updates regarding an ongoing request/issue

Ensure that all escalated issues are communicated to the partners/providers

Make sure all pending cases are updated in a timely manner

Communicate with other members of the team for any system issues

Correspond with other team members for any clarifications on an ongoing case

Skills & Qualifications

Excellent in written and verbal communication skills

Customer service experience is a plus

Sharp organizational, time management, and analytical skills

Outstanding ability to think creatively, strategically, and identify and resolve problems

Should possess excellent listening...

Ready to Apply?

Submit your application today and join our talented team at Sophi Inc.