Travel & Concierge Experience Manager

Join American Express as a Travel & Concierge Experience Manager, leading teams to craft extraordinary journeys. This role seeks a bilingual leader dedicated to premier service delivery.
As a Manager within TCE Canada Operations, you will coach Team Leaders and Travel Consultants, driving performance and fostering an inclusive culture. Your efforts will focus on enhancing colleague engagement and transforming the customer journey through exceptional travel experiences.
Key Responsibilities:
• Coach Team Leaders to exceed performance metrics
• Develop a culture of feedback and colleague engagement
• Elevate customer service through innovative travel solutions
• Foster inclusion and personal growth within teams
• Build partnerships with key suppliers to enhance offerings
Requirements:
• At least 3 years in leadership roles, preferably with other leaders
• Proficient in French, both speaking and writing
• Understanding of travel operations and regulations<...

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