Job Description
Transfer Agency Contact Center Supervisor
Location: Hartford, CT (Onsite)
Schedule: Monday–Friday, 8AM–6PM EST (shifted hours)
Overview
Lead a team of contact center specialists supporting transfer agency operations. Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience.
Key Responsibilities
• Supervise and coach a team to meet service, quality, and productivity goals
• Oversee shareholder transactions (purchases, redemptions, exchanges, account updates)
• Manage escalations and ensure high-quality client service
• Monitor performance metrics (SLAs, NPS, quality) and d...
Location: Hartford, CT (Onsite)
Schedule: Monday–Friday, 8AM–6PM EST (shifted hours)
Overview
Lead a team of contact center specialists supporting transfer agency operations. Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience.
Key Responsibilities
• Supervise and coach a team to meet service, quality, and productivity goals
• Oversee shareholder transactions (purchases, redemptions, exchanges, account updates)
• Manage escalations and ensure high-quality client service
• Monitor performance metrics (SLAs, NPS, quality) and d...
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Submit ApplicationJob Details
- Location Hartford, Connecticut
- Job Type Full Time
- Category Supervisors of Office and Administrative Support Workers
- Posted Date June 22, 2026
- Application Deadline August 01, 2026