TrakSYS Support Engineer

**Our client, a global technology and consulting services organization, is seeking a TrakSYS Support Engineer to join their team.**

**Role: TrakSYS Support Engineer**
**Work Location:** **Richmond, VA**
**Background and Meet and Greet:** **MANDATORY**

**Job Description**
**The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.**

**Key Responsibilities**

+ Provide Level 1 / Level 2 Support for TrakSYS MES application.
+ Monitor system performance and ensure continuous up time.
+ Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
+ Query and analyze TrakSYS SQL Server databa...

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