Training Supervisor - Penang

Teleperformance

📍 Bayan Lepas, Penang, Malaysia 💼 Full-time 🕒 Posted February 25, 2026

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Job Description

 Qualifications 
Main Requirements:
Bachelor’s degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years’ experienceas QA in call center
Must be proficiency in Mandarin & English in terms of written, reading and speaking
Able to start work immediately is preferred.
 Responsibilities 
Key Responsibilities:
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
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Job Details

Location Bayan Lepas, Penang
Job Type Full-time
Category Operations Specialties Managers
Posted Date February 25, 2026
Application Deadline April 06, 2026