Training Supervisor - Penang

Teleperformance
📍 Bayan Lepas, Penang, Malaysia 💼 Full-time 🕒 Posted February 25, 2026

Job Description

Qualifications

Main Requirements:

  • Bachelor’s degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shift / 5 working days)
  • Minimum 1 years’ experienceas QA in call center
  • Must be proficiency in Mandarin & English in terms of written, reading and speaking
  • Able to start work immediately is preferred.
  • Responsibilities

    Key Responsibilities:

  • Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
  • Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
  • Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
  • <...

    Ready to Apply?

    Submit your application today and join our talented team at Teleperformance.

    Submit Application

    Job Details

    • Location Bayan Lepas, Penang
    • Job Type Full-time
    • Category Operations Specialties Managers
    • Posted Date February 25, 2026
    • Application Deadline April 06, 2026