Job Description
Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.
Key Responsibilities
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Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets
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Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams
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Collaborate with o...
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Submit ApplicationJob Details
- Location Providence, Rhode Island
- Job Type Full-time
- Category Business Operations Specialists
- Posted Date June 07, 2026
- Application Deadline July 17, 2026