Training Manager - Large Financial Services

Job Purpose

• Prime Responsible for Training of all (New and existing) sales Staff at the Unit on behavioral skills, Products, Processes, relationship building and Policies of the Bank to ensure best in class customer experience Ensure that the training developed by the organization meets the needs of each function and is aligned with the goals of the business.
• The scope covers training delivery for assets products i.e PL & BL, to the core channels as well as support channels which source these businesses.
• Mapping out training plans and schedules in consultation and guidance of the SET team, designing and developing training programs for Unsecured Loans.
• To ensure high quality of product and process knowledge amongst all staff in the Unit through effective Induction Trainings and Refreshers as per defined timelines.

Job Responsibilities(JR):

1. Deliver existi...