Training Lead

Sitel

📍 Cairo, Cairo Governorate, Egypt 💼 Full-time 🕒 Posted February 25, 2026

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Job Description

Job Summary:

Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.

Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.

Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with Foundever operational and quality standards.
Primary Job Responsibilities
Responsibilities:
Develop and implement training plans that support all aspects of customer care center operations.

Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the c...
            

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Job Details

Location Cairo, Cairo Governorate
Job Type Full-time
Category Business Operations Specialists
Posted Date February 25, 2026
Application Deadline April 06, 2026