Training Lead

Training Lead

Training Lead

Cairo, Cairo, Egypt, EG

Job Summary:

Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.

Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.

Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with Foundever operational and quality standards.

Primary Job Responsibilities

Responsibilities:

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