Training and Service Excellence Specialist

The Training and Service Excellence Specialist plays a vital role in supporting the delivery of exceptional patient and family experiences by designing, coordinating, and delivering training initiatives for frontline staff. This position partners closely with operational leaders to ensure service standards are consistently met through education, coaching, and continuous improvement. The ideal candidate brings a strong background in hospitality, training, project management, customer service, and process optimization within a healthcare or service-focused environment.

Key Responsibilities Include:

**Training & Development**

+ Designs and delivers onboarding and ongoing training programs to support staff in delivering high-quality, patient-centered service.
+ Develops training materials, including guides, job aids, visual content, and digital modules.
+ Assesses training needs through observation, feedback, and performance metrics.
+ Evaluates the effe...

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