Training and quality deputy director

Invex is looking for an experienced Training and Quality Deputy Director with expertise in Customer metrics to oversee our Call Center operation. A successful Deputy Director of Training & Quality Assurance will ensure that every Customer Service Agent is fully prepared to deliver exceptional service through world-class onboarding, continuous development, effective coaching, and robust quality assurance programs, resulting in improved customer satisfaction, employee performance, compliance adherence, and operational excellence. Objectives of this role Develop and execute the Contact Center Training and Quality Assurance strategy aligned with business objectives. Develop annual training plans, learning roadmaps, and capability-building strategies for customer service teams. Create and maintain governance frameworks, standards, and policies for training and quality programs. Partner with Operations, Product, Compliance, Risk, Technology, and Human Resources teams to ensure training conte...

Ready to Apply?

Submit your application today and join our talented team at INVEX.

Submit Application