Trainer

On-site - Quezon 1-3 Yrs Exp Bachelor Full-time

Job Description

Job Title: Trainer

Work Set Up: 100% Onsite at Eton Centris, Quezon City

Salary: Up to 40,800 package depending on experience

Joining Bonus of 40K

Key Responsibilities:

• Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
• Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
• Provide structured coaching and feedback during training and OJT
• Audit agent cases using prescribed audit sheets and provide documented gap analysis
• Attend weekly calibration sessions with client/internal stakeholders
• Conduct assessments (tests, practical evaluations) to measure trainee performance
• Maintain training records, reports, and performance analysis for continuous improvement
• Perform ...

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