Trainer

Pasig City, 34th Floor, Wynsum Corporate Plaza, Pasig, National Capital Region, Philippines

Job Description

Posted Wednesday, July 15, 2026 at 5:00 AM

Alta Resources is Hiring!

JOB SUMMARY

The Trainer is the primary client team trainer and has overall responsibility for all representative training and continuous updating of current staff on new skills and changes as required. The Trainer will train, assist with development, and do timely reviews of training modules, including systems training, product training, customer service, and specialty areas. Training modules will be reviewed and approved by client staff during development and on review dates. These programs include, but are not limited to, call quality monitoring, coaching, and regular reports identifying training opportunities. The Trainer will analyze performance data to identify opportunities for improvement in training curricula and recommend changes as appropriate. This individu...

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