Job Description
Description
ROLE: Trainer II
DESIGNATION: Trainer II
LOCATION: Hyderabad
YEARS OF EXPERIENCE: 3 Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibilities
• Deliver new-hire, cross-skill, and refresher training for North America voice and chat processes.
• Train agents on customer handling, soft skills, empathy, call/chat control, and de-escalation techniques.
• Facilitate classroom, virtual, and blended learning sessions aligned to US/Canada customer expectations.
• Develop and customize training materials, simulations, role plays, and chat scenarios.<...
• Train agents on customer handling, soft skills, empathy, call/chat control, and de-escalation techniques.
• Facilitate classroom, virtual, and blended learning sessions aligned to US/Canada customer expectations.
• Develop and customize training materials, simulations, role plays, and chat scenarios.<...
Ready to Apply?
Submit your application today and join our talented team at Concentrix.
Submit ApplicationJob Details
- Location HITEC City, Telangana
- Job Type Full time
- Category Other Teachers and Instructors
- Posted Date June 23, 2026
- Application Deadline August 02, 2026