Tier 3 Support Specialist

Job Description
A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company.

* Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support

* Answering IT requests via phone, email and walk-ins

* Track request through call and incident tracking software (Autotask/Service Now)

* Manage and resolve requests and as needed escalate calls using incident management system

* Analyze, coordinate, and deliver timely and accurate problem resolutions for end users

* Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support.

* Support business approved standard desktop software as well as business approved custom developed applications

* Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows syste...

Ready to Apply?

Submit your application today and join our talented team at Insight Global.

Submit Application