Tier 2 Technical Support Engineer

Job Purpose:

Becrypt are seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.

Key Responsibilities:

* Accurately log tickets in Becrypt’s ticketing system

* Ensure that a high level of customer service and support is provided in line with agreed SLAs

* Provide assistance and support to colleagues in IT related matters

* Provide proactive and preventative maintenance solutions and technical advice to reduce recurring incidents

* Escalate problems where necessary to management or third-party suppliers

* Unde...

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