Tier 2 - Deskside Support Analyst - QC

Work under general supervision and perform duties in accordance with established objectives and guidelines.

Take ownership of assigned work and make decisions within established procedures and escalation paths.

Act as a liaison with internal and external support teams to identify, troubleshoot, and resolve hardware and software issues.

Escalate complex issues and provide recommendations to management as appropriate.

Support the stability, reliability, and performance of desktop systems across the organization.

Stay current with emerging technologies and industry best practices.

Demonstrate strong teamwork, professionalism, and customer service skills.

Apply analytical thinking and problem-solving skills to identify root causes and implement effective solutions.

Provide Tier 2 technical support via phone, email, t...