Territory Manager Customer Experience

We are looking for a driven Territory Manager - Customer Experience to take ownership of service quality and process implementation in the field. This role requires a balance of commercial acumen and technical expertise to resolve complex challenges and establish a culture of First Time Right & Delight Quotient.

The Impact You Will Make

This role is responsible for driving the implementation of the Balanced Scorecard approach across the network, focusing on:

• Service & Parts Growth: Maximizing dealer service revenue and profitability by promoting Hero Genuine Parts (HGP) and Hero Genuine Oil penetration. Key metrics include paid service retention and lost customer recovery.
• Technical Excellence: Deploying product countermeasures, conducting root cause analysis of escalated complaints, and ensuring proper technical training is delivered t...

Ready to Apply?

Submit your application today and join our talented team at Hero MotoCorp.